Business communication masterclass

Learn how to use communication skills to ensure long-term sustainability.

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If you want to improve the efficiency, engagement, and motivation of your employees, customer satisfaction, and overall company culture, then you have come to the right place.

This training is meant for small and medium-sized businesses (SMBs) who want to upgrade their business communication skills. With a little bit of theory and a lot of exercises, you will master immediately applicable communication tools and techniques needed to be successful in your professional environment.

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NOTE: If you want a customized training just for your company online or on your premises, please contact us.

BUSINESS COMMUNICATION MASTERCLASS

ABOUT THE TRAINING

WHO THIS TRAINING IS FOR

WHY YOU SHOULD ATTEND THIS TRAINING

MODULES

WHAT YOU WILL KNOW AFTER THE TRAINING

WHO YOU WILL
BECOME AFTER THE TRAINING

REGISTRATION AND PAYMENT


ABOUT THE TRAINING

As children, we learn to talk, but not to actually communicate. Poor communication causes many problems at work and at home. Good communication builds good relationships with colleagues, customers, suppliers, family members and friends. Good relationships are the foundation of any long-term sustainability.

Especially in the light of the recent turmoil in the global economy, the pandemic and the frequent turbulence in the business world, relationships have deteriorated drastically. Workplaces have taken on new forms, from on-premises to virtual and hybrid, which have a profound impact on how we communicate at work, but also at home. Communication as our key soft skill has never been more important.

Communication skills need to be continuously nurtured as they are not learned once, because people and situations change from day to day. Similarly, no technology, systems or processes will work properly if communication between colleagues and with customers and suppliers is inadequate.

To help you build successful business relationships and avoid communication problems in the modern workplace, we have put together a practical training.

The training contains the most useful communication approaches, techniques and best practices that you can use immediately.

WHO THIS TRAINING IS FOR

This training is basically useful for all employees in both SMBs who work in virtual, hybrid or on-premise environments.


WHY YOU SHOULD ATTEND THIS TRAINING

For busy business
people only.Your interests
at the forefront.Little theory and
lots of exercises.Immediately applicable solutions.Loads of knowledge in a short time.
Online or in
your premises.To build good relationships.Practice with your colleagues.Condensed knowledge.Saves time and money.

MODULES

The training consists of four modules, delivered in two sessions.
Each session will take place once a week, and lasts 7:30 hours including two short breaks and a lunch break in between:

In each module, you will receive a short theoretical framework and practical exercises. You will also be assigned practical exercises to work on between parts after each part.

You will receive a certificate of participation upon completion of all four modules.


List of modules


The content of each module

    I. GOLDEN RULES AND TOOLS FOR EFFECTIVE COMMUNICATION

When you start your professional career, you quickly realize that you are dealing with many different people with different personalities and communication styles. This can lead to misunderstandings, tensions, or friction in our relationships, and sometimes to poorly performed tasks, especially in virtual and hybrid environments.

By mastering effective communication rules and tools, you can easily manage or avoid such unwanted situations.

In this module, you will learn how to:

  • ▪ Apply practical principles of business communication in everyday practice.
  • ▪ Become a flexible interlocutor with whom people like to communicate.
  • ▪ Use your personal values to create respectful and understanding relationships.
  • ▪ Establish rapport at meetings, networking, and other events.
  • ▪ Avoid mistakes in non-verbal communication.


    II. COMPETENT LISTENING, QUESTION ASKING AND WRITTEN COMMUNICATION

Often we do not listen to people because our minds are elsewhere, or we just answer politely. But listening is one of the most important parts of the communication process. In addition, asking the wrong questions or not asking questions at all can lead us down the wrong path in any business.

However, asking the right questions creates magic in any contact, because questions are the pathways to the goals. In addition, written communication is ubiquitous in business today, whether it is email, instant messaging applications (Slack, Skype, etc.) or text messages. More than ever, written communication needs to be clear, transparent, concrete and effective.

In this module, you will learn how to:

  • ▪ Listen creatively to understand the surface and depth of communication
  • ▪ Ask questions that take you exactly to your goal
  • ▪ Organize and optimize written business communication
  • ▪ Write concise, meaningful and effective emails
  • ▪ Communicate effectively through instant messaging and text messaging applications


    III. BUILDING GOOD BUSINESS RELATIONSHIPS IN VIRTUAL, HYBRID AND ON-PREMISE ENVIRONMENTS

Many people think that the essence of business is profitability, but in reality, it is the long-term relationships we build with employees, customers, suppliers and other people in general. If we don’t have people who trust and believe in our services, products, company culture and integrity, no pricing methodology or state-of-the-art technology will help us.

That is why building good relationships is the most important thing we can do for ourselves and our business.

In this module, you will learn how to:

  • ▪ Communicate your expectations in a way that others will understand and accept them
  • ▪ Receive feedback so that you really know which behavioral patterns need to be reinforced or corrected
  • ▪ Create a culture of understanding, empathy and effectiveness
  • ▪ Communicate with people you consider “difficult”


    IV. EFFECTIVE MEETINGS, PRESENTATIONS AND CONFLICT RESOLUTION

Communication training is useless if the knowledge is not put into practice. Knowledge in itself is not power, but applied knowledge certainly is. It certainly helps in stressful situations when we must attend meetings, make a presentation, or find ourselves in conflict.

It is always good to have practical tips and techniques at hand to deal with such situations as effectively as possible. After all, stress management is needed almost every day, so we will touch on that too.

In this module, you will learn how to:

  • ▪ Organize and run meetings effectively
  • ▪ Implement outcomes of the meetings
  • ▪ Prepare and deliver effective and persuasive presentations
  • ▪ Effectively resolve conflicts and reduce tensions
  • ▪ Handle stressful situations well


WHAT YOU WILL KNOW AFTER THE TRAINING

You will know how to:

Communicate clearly and accurately

Effectively give and receive feedback

Distinguish between facts and interpretation

Achieve business objectives using communication tools

Establish fruitful relationships quickly

Read between the lines

Prepare for, participate in and lead meetings

Manage stress and conflict effectively


WHO YOU WILL BECOME AFTER THE TRAINING

A good communicator.

A strong leader.

A personable co-worker.

A better person.

An understanding family member.


REGISTRATION AND PAYMENT

Please click here

to register for this training

Since the number of spots is limited, your spot cannot be guaranteed until payment for the training has been received.

Once we receive your registration, we will send you an invoice. This is on a first- come, first-served basis.

NOTE: If you would like a customized training just for your company, please contact us. Please read our Terms and Conditions as well as Client Satisfaction Guarantee.

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Protecting the confidentiality and business interests of our clients is at the forefront of all our business interactions. With the trust that this creates, we establish fruitful and lasting relationships with our clients.